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News : SmarTek21 Named in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

#contactcenterworld, @Gartner_inc

Seattle, WA, USA, Feb, 2022 -- SmarTek21 LLC, SmarTek21 Product Holding, and its subsidiary IntelliTek.ai are providers in digital engineering services, application modernization, and AI technology solutions for enterprises. We accelerate the mission critical revenue processes for enterprises. We announce that Gartner has recognized SmarTek21 in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI platforms. 

"The Gartner Magic Quadrant report comes at a time when enterprises are adopting automation through AI technologies at a rapid pace influenced by the pandemic and need to create always on, always available, conversational driven business flows for customers and employees," said Brad Rickman, CEO of SmarTek21. "We have found that one of the drivers to successful automation via conversational AI is the ability to create custom natural language processing (NLP) domains for individual customer and industry needs. Our IntelliTek.ai platform which includes SmartBotHub conversational AI platform enables custom NLP to be generated and used for more authentic and business driven use cases."

SmarTek21 named in the first ever 2022 Gartner(R) Magic Quadrant™ for Enterprise Conversational AI platforms

Further, Brad Rickman announced, "We have created several out of the box solutions on top of the IntelliTek.ai platform that are meeting specific enterprise needs today including our digital meeting assistant (Gina), knowledge worker cognitive search assistant, contact center agent and customer assistant. We have also created an industry specific set of use cases for the healthcare industry called IntelliTek Health."

#contactcenterworld, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About SmarTek21 LLC:
SmarTek21, LLC is an industry-leading provider of cloud hosted enterprise-class products and services for developing, deploying and managing smart intellibots.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, February 3, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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