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News : SmarterBiz Technologies Launches VOIZ for Customer Support & Telesales


Bengaluru, India, Mar. 1, 2021 -- SmarterBiz Technologies is a provider of technology and solutions for the future of remote work in the CX space. SmarterBiz provides large and medium enterprises with its SaaS-based suite of products defining technology segment called Next Generation CX as a Service (NGCXaaS) for omnichannel customer interaction management. The SmarterBiz suite of products use a set of IPR led technology capabilities that include AI-enabled Intelligent classification and distribution workflow management, advanced vision and audio processing, analytics & dashboarding.

SmarterBiz is announcing the official launch of VOIZ an additional offering in the CX space focussing on the gig economy. Built on the capabilities of the SmarterBiz suite of products. VOIZ brings together companies, contact centres and remote workforce for CX delivery related to customer support, technical support, chat support, email support, telesales and telemarketing.

VOIZ - The enabler for the gig economy and job creation

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The post-pandemic business landscape looks considerably different. Now, organizations understand that having a remote workforce alongside their mainstream workforce offers immense benefits both functionally & economically plus a range of possibilities to scale their business. Through 2020, several companies launched gig/remote workforce platforms for white collared jobs such as designing, software development, digital marketing, content writing, accounting, teaching, etc. While these platforms have found reasonable success, they are restricted to only certain job categories that require specialised skill sets. The broader and more widely available generic talent pool, like the stay-at-home mom/dads, people amid career breaks, retired professionals, moonlighters, students etc., remains unemployed. They do not possess one of the 'specialised skills' required to land work on these platforms.

This is the exact talent pool, VOIZ is looking to bring on board by offering them 'easy to do' customer support & telesales jobs in the CX (customer experience) industry. Freshers to retired, across any educational qualification and domain experience, anyone with English proficiency can be upskilled in no time to land a CX job. VOIZ is bringing this segment into play via short format jobs related to customer support, technical support, chat support, email support, telesales & telemarketing. VOIZ connects businesses and contact centres with a remote workforce that is skilled and readily employable for customer support and telesales work. VOIZ, the first to launch a marketplace for CX (customer experience) could potentially offer remote work to thousands of people and transform the entire white-collared gig economy space.

Vineet Patil, the Chief of Business says "CX delivery at VOIZ is completely commoditized with the help of technology. A remote CX professional on VOIZ can resolve a customer issue working from the comfort of their home or anywhere else. Companies and contact centres can now hire a highly scalable and quality workforce that costs less, is easy to manage and delivers an outstanding customer experience. I am happy to be at the forefront of this democratization."


Posted by Veronica Silva Cusi, news correspondent

About VOIZ:
Company LogoVOIZ is a remote workforce marketplace democratizing jobs in the call centre, contact centre and BPO industrySince its commercial rollout, over 100,000 remote agents have signed up to VOIZ and over 4,000 agents have landed remote jobs and gigs. The platform also boasts having collectively delivered over a million CX tickets in voice, chat and email channels to some of the biggest companies in the e-commerce, banking, logistics, hospitality, travel
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Today's Tip of the Day - Pre-Employment Testing

Read today's tip or listen to it on podcast.

Published: Tuesday, March 2, 2021

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2022 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)


VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

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