News : SMECO Receives Commuter Connections Telework Award
Washington, DC, USA, July 3, 2015 -- On June 30, Southern Maryland Electric Cooperative (SMECO), headquartered in Hughesville, MD, received the Commuter Connections Employer Recognition Award for its Telework program.
To better serve the 160,000 electric customers during storms and power outages, in 2006, SMECO launched a telework program for its Contact Center employees who work around-the-clock shifts interfacing with the public on service issues. SMECO’s employees take part in this program and are supplied with all necessary equipment including laptops, headsets, software and IT support, and internet service.
"We want our employees to do their best and perform at the highest level, and providing flexibility in the workplace helps us achieve those goals," said Austin J. Slater, SMECO president and CEO. "Whether employees are working in the office with a flexible schedule or teleworking from home, they are productive, engaged, and more satisfied," he added. "Workplace flexibility provides SMECO with the opportunity to strengthen its workforce."
In 2013, SMECO also offered a flexible workplace program which allows employees to create a work schedule that best meets their lifestyle needs. Employees can work 40 hours in four ten-hour days, with the fifth day off, or work 80 hours in nine days with the tenth day off. Employees may also adjust start and end times, provided that core hours are worked.
"SMECO is a great example of how commuter benefit options, especially teleworking, help a company serve its customers during inclement weather or emergency situations, regardless of their location in the region. SMECO’s telework program makes it possible to get all hands on deck to respond to an emergency situation without overcrowding existing workspace," said Nicholas Ramfos, Director of Commuter Connections. "We are pleased to recognize SMECO for improving the quality of life by offering programs to employees that reduce the cost of commuting, traffic congestion, and carbon emissions."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Maintaining Customer Notes
About Southern Maryland Electric Cooperative:
The Southern Maryland Electric Cooperative is an electric distribution cooperative which is headquartered in Hughesville, Maryland.
Published: Monday, July 6, 2015
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