Austin, MN, USA, July, 2021 -- Cooperative Response Center, Inc. (CRC) is pleased to welcome Southern Maryland Electric Cooperative (SMECO) in Hughesville, Maryland, to its contact center membership. SMECO, is an electric cooperative in the United States.
CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink(R) outage communication software, and alarm monitoring. CRC also offers dynamic greetings, outage texting services, video monitoring of substations, a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls, and English proficiency translation services.
SMECO joined CRC’s membership in January and subscribes to its overflow contact center services. CRC’s overflow services are utilized by those utilities that have in-house 24/7 member services and/or an IVR and dispatch their own line crews. CRC is then utilized in times of need when call volume is too great for a utility to handle internally.
Although SMECO maintains its own call handling and dispatching center, when incoming calls get busy, staff finds it reassuring to have CRC as a partner to help with the workload. "Having CRC available for overflow services provides us with peace of mind during high volume call days and major storm events," explained Joe Trentacosta, senior vice president and CIO at SMECO.
Chris Holt, CRC’s president and CEO, appreciates Trentacosta’s remarks and thanks SMECO for their membership. "Our goal is to serve as an extension of our members’ offices, to have their backs when the workload warrants," Holt said. "We’re pleased to partner with SMECO to offer its consumers great service."
Posted by Veronica Silva Cusi, news correspondent
About Cooperative Response Center:
With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®. Specialties: Inbound Call Services, Line Crew Dispatching Services, Medical, Security, & Medical Alarm Monitoring, CRCLink Software, Substation Protection, Service Excellence, Video Verified Monitoring, UL Listed Central Station, CSAA Certified - Five Diamond Central Station
About Southern Maryland Electric Cooperative:
The Southern Maryland Electric Cooperative is an electric distribution cooperative which is headquartered in Hughesville, Maryland.
Published: Tuesday, July 20, 2021
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CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
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A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
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The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
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Voiptime Contact Center
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