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News : Smile Grant Program Uses Call Center to Help Riverside County Schedule COVID-19 Testing

#contactcenterworld

Riverside, CA, USA, April 22, 2020 -- Smile Grant Program has partnered with Riverside County to offer Free COVID-19 testing with the use of their call center to relieve pressure on the county. It has been clear that many counties are overwhelmed by the extensive testing taking place at this time. Operations have required that countless people and organizations step-up to support the strain on everyone involved.

Mr. Ardi Safi who along with Dr. Ali Zareh offered their call center to help with scheduling, had originally waited two hours to get through to the 800# provided by the county for testing. Riverside Department of Public Health recognized the need for additional assistance and quickly agreed to partner to help speed response times for the community.

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"The Riverside County COVID-19 task force is on top of it when it comes to their adaptability and we believe that's why you see Riverside County coming in ahead of others in the nation as far as testing," says Mr. Safi.

"Knowing the dynamics of a call center, we recognize it's not an easy job. You have to be quick, responsive and multi-task repeatedly for 8-10 hours a day," says Dr. Zareh co-founder of the Smile Grant Program and owner of The Dental Views. The Smile Grant program offers a 100% FREE service to connect dental patients with top dentists in their area to save them up to 40% on dental work. Smile Grant Program ensures every dentist in their program goes through a screening process to become a qualified provider of the program.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Friday, April 24, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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