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News : Smile Grant Program Uses Call Center to Help Riverside County Schedule COVID-19 Testing

#contactcenterworld

Riverside, CA, USA, April 22, 2020 -- Smile Grant Program has partnered with Riverside County to offer Free COVID-19 testing with the use of their call center to relieve pressure on the county. It has been clear that many counties are overwhelmed by the extensive testing taking place at this time. Operations have required that countless people and organizations step-up to support the strain on everyone involved.

Mr. Ardi Safi who along with Dr. Ali Zareh offered their call center to help with scheduling, had originally waited two hours to get through to the 800# provided by the county for testing. Riverside Department of Public Health recognized the need for additional assistance and quickly agreed to partner to help speed response times for the community.

"The Riverside County COVID-19 task force is on top of it when it comes to their adaptability and we believe that's why you see Riverside County coming in ahead of others in the nation as far as testing," says Mr. Safi.

"Knowing the dynamics of a call center, we recognize it's not an easy job. You have to be quick, responsive and multi-task repeatedly for 8-10 hours a day," says Dr. Zareh co-founder of the Smile Grant Program and owner of The Dental Views. The Smile Grant program offers a 100% FREE service to connect dental patients with top dentists in their area to save them up to 40% on dental work. Smile Grant Program ensures every dentist in their program goes through a screening process to become a qualified provider of the program.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Related Editorial

Published: Friday, April 24, 2020

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2023 Buyers Guide
Get Listed
Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.
5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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