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News : Snaps, Conversational Automation Platform for eCommerce, Now Available on Zendesk Support Suite

#contactcenterworld, @WeAreSnaps, @Zendesk

New York, NY, USA, Aug, 2020 -- Snaps, a provider of conversational automation for eCommerce, announced enhanced capabilities through integration with Zendesk, Inc. and a new listing on Zendesk's App Marketplace.

The Snaps Conversational Automation Platform provides Zendesk Chat and Support customers with NLP-powered commerce and care automation solutions that can help their customers shop for products, get answers to frequently asked questions, look up the status of an order, initiate a conversation in SMS and, if necessary, be seamlessly connected to talk with a live agent. Before being handed off, Snaps' solution is able to automate the initial steps of a service inquiry, enabling a more efficient experience for both agents and customers.

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"As we further our mission in supporting eCommerce organizations to adapt to sudden online growth, Snaps is thrilled to work with Zendesk," said Snaps CEO Christian Brucculeri. "Snaps' participation in the Zendesk App Marketplace further extends our commitment to the Zendesk community and enables customers to easily reap the benefits of the #1 conversational automation platform. We look forward to leveraging the power of the Zendesk Support Suite to help eCommerce brands achieve their business goals."

"Snaps provides a huge opportunity for our partner community," said Jerome Agnola, Director of Technology Alliances at Zendesk. "Snaps' commitment to innovation with the Zendesk Platform ensures that our mutual customers receive best-in-breed automation solutions that are reinventing digital customer experiences, and driving to better agent efficiency and customer satisfaction."

#contactcenterworld, @WeAreSnaps, @Zendesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Snaps:
Company LogoSnaps is a conversational automation platform for eCommerce. Global brands including Airbnb, Fabletics, Nike, Lane Bryant, Calvin Klein, and more leverage the Snaps Conversational Automation platform to increase online revenue, decrease customer care costs and improve customer experience.
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About Zendesk:
Company LogoZendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Wednesday, September 2, 2020

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2021 Buyers Guide Visual Communications

 
1.) 

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

2.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
 

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