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News : SNTTA Delivers Customer Service with Altitude Software
Sharjah, UAE, Sept 21, 2015 -- Altitude Software, a global provider of omnichannel solutions, announced that the SNTTA travel agency has implemented Altitude uCI in its multimedia contact center to deliver great service and handle the growth of its operations in the United Arab Emirates (UAE).
The SNTTA contact centers are located in three sites across the UAE, and are now powered by the Altitude uCI 8 solution, giving the travel management company a wealth of advanced contact center features, including unified agent desktops, voice portals, as well as centralized monitoring, queuing, routing and reporting solutions that optimize service and increase productivity in the contact center.
SNTTA is executing on plans to expand with new travel offices and new corporate accounts. It considered technology as a key factor in helping to maximise efficiency, differentiate itself on customer service excellence and ensure its continued success in the UAE. "In its pursuit of customer service excellence, SNTTA is consistently looking for ways to be more productive, more efficient, and improve business processes internally to boost customer satisfaction,'' said K. Valsa Kumar, Group General Manager - Finance & Admin, SNTTA .
The SNTTA contact center handles multichannel customer interactions by telephone, email and Web. Business operations within the contact center include reservations, update on special travel offers, online payments and registrations for customized private events, excursions and desert safari programmes. "With the new system, we have managed to increase first call resolution, create consistency in our incoming call management and make our contact center operations far more effective," commented Mr. Kumar.
Posted by Veronica Silva Cusi, news correspondent
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
SNTTA has a wide network of 22 travel offices across the emirates of Abu Dhabi, Dubai, Sharjah, Ras Al Khaimah, Ajman and Fujairah
Published: Friday, September 25, 2015