News : Lighthouse Works Partners With Talk2Rep to Boost Services And Provide Job
Ft. Lauderdale, Florida, July 25, 2014 -- 4Sight360 powered by Talk2Rep, is the name given to this unique partnership. Today’s agreement will increase the capacity of Lighthouse Works’ call center operation and in turn create more jobs for individuals who are visually impaired including those who are blind.
"Individuals who are visually impaired make up a group that has traditionally experienced one of the highest rates of unemployment and underemployment among other disability groups," said Lee Nasehi, President & CEO of Lighthouse Central Florida. "At Lighthouse, our mission is to help individuals, at any stage in their lives, chart a course for living, learning and earning with vision loss. The 4Sight360 partnership exemplifies an exciting opportunity for our workers, who are visually impaired, to earn in meaningful employment."
Lighthouse Works, first established in 2011, is the revenue generating arm of Lighthouse Central Florida, Central Florida’s only private, nonprofit agency offering a complete range of services to people in our community living with sight impairment.
Call center agents employed by Lighthouse Works currently provide support services to the healthcare, hospitality, financial investment and environmental services industries. This support includes: appointment setting, customer service and support, quality assurance and call monitoring.
The agreement with Talk2Rep offers a distributed, scalable solution on Talk2Rep’s innovative technology platform. 4Sight360 agents, both sighted and visually impaired, will be able to enhance the experience of their clients’ customers by offering an omni-channel approach that includes inbound call handling, live chat, email and social media management—all essential customer service tools in a digital age.
Special assistive and adaptive technology, like screen readers and text magnification software, has been integrated onto the 4Sight360 platform to better accommodate customer care agents who are visually impaired.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Tamarac, Florida, Talk2Rep is a leading call center and contact management services provider. Formed by former AT&T Call Center executives, Talk2Rep offers fully integrated high quality contact management services for government agencies and multiple vertical industries such as a Healthcare, Financial, Retail, Insurance, Technology, Travel and Telecommunications. Talk2Rep provides services to some of the largest companies in the world with inbound and outbound telemarketing and customer services, live web site chat, data collection and market research.
About Lighthouse Works!:
Lighthouse Works is a social enterprise non-profit, which means our businesses exist to forward and fund our mission of living, learning and earning with vision loss. Through our wide range of businesses, we are able to provide job training, employment and career opportunities for the advancement of people who are blind and visually impaired.
Published: Monday, July 28, 2014