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News : SocialCX, Now Available from MaritzCX

#contactcenterworld
Salt Lake City -- MaritzCX, a global customer experience (CX) software and services company, announced the availability of SocialCX™, a solution that specifically helps CX pros manage and increase positive reviews on social media to enhance online reputation. With the ability to encourage customers to generate positive reviews, SocialCX helps businesses create a more favorable social presence at the local level and increases customer conversion. It also provides a systematic and timely means of identifying, distributing and responding to negative or positive online feedback and reviews.

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

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"Every day, thousands of customers rate, review and discuss their experiences on countless social media and online review sites. Every company is only one bad review or post away from public ridicule and the economic impact that can follow," said Carine Clark, president and CEO of MaritzCX. "By monitoring online reviews alongside other CX sources of information, businesses are better armed to make the right and most relevant customer experience improvements that will boost customer retention and revenue."
#contactcenterworld

Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

Related Editorial

  • PredictionCX Uses Big Data to Predict Customer Actions
  • HGS Integration of Bots & Brains Wins Top Honors at 12th Annual Top Ranking Performers Global Awards
  • HGS Commitment to Optimizing CX Earns Top Honors for Best Outsourcing Partnership
  • Scivantage Brings Home Gold with Two Wins at the Contact Center World Awards
  • ListenTrust Wins Gold for Best Contact Center and Best Contact Center Sales Professional
  • ContactCenterWorld.com announces winners of the 2017 AMERICAS Top Ranking Performers Conference and Awards.

More Editorial From Mambo Communications

  • PredictionCX Uses Big Data to Predict Customer Actions
  • MaritzCX Announces Predictive and Social Response Products
  • MaritzCX and Maritz Motivation Solutions Partner
  • MaritzCX Wins Temkin Group 2016 Customer Experience Vendor Excellence Award
  • MaritzCX Opens New Global Headquarters in Utah
  • Customer Experience Company MaritzCX Launches in Sydney

About Mambo Communications:
Mambo Communications is a public relations agency for emerging technology companies to help build trust and leadership.
 

Published: Thursday, July 14, 2016

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