News : SocialCX, Now Available from MaritzCX

#contactcenterworld
Salt Lake City -- MaritzCX, a global customer experience (CX) software and services company, announced the availability of SocialCX™, a solution that specifically helps CX pros manage and increase positive reviews on social media to enhance online reputation. With the ability to encourage customers to generate positive reviews, SocialCX helps businesses create a more favorable social presence at the local level and increases customer conversion. It also provides a systematic and timely means of identifying, distributing and responding to negative or positive online feedback and reviews.
2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT
BEST PRACTICES
BERLIN - ORLANDO - MACAO
FIND OUT MORE!"Every day, thousands of customers rate, review and discuss their experiences on countless social media and online review sites. Every company is only one bad review or post away from public ridicule and the economic impact that can follow," said Carine Clark, president and CEO of MaritzCX. "By monitoring online reviews alongside other CX sources of information, businesses are better armed to make the right and most relevant customer experience improvements that will boost customer retention and revenue."
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About Mambo Communications:Mambo Communications is a public relations agency for emerging technology companies to help build trust and leadership.
Published: Thursday, July 14, 2016
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