Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : SocialCX, Now Available from MaritzCX
Salt Lake City -- MaritzCX, a global customer experience (CX) software and services company, announced the availability of SocialCX™, a solution that specifically helps CX pros manage and increase positive reviews on social media to enhance online reputation. With the ability to encourage customers to generate positive reviews, SocialCX helps businesses create a more favorable social presence at the local level and increases customer conversion. It also provides a systematic and timely means of identifying, distributing and responding to negative or positive online feedback and reviews.
"Every day, thousands of customers rate, review and discuss their experiences on countless social media and online review sites. Every company is only one bad review or post away from public ridicule and the economic impact that can follow," said Carine Clark, president and CEO of MaritzCX. "By monitoring online reviews alongside other CX sources of information, businesses are better armed to make the right and most relevant customer experience improvements that will boost customer retention and revenue."
Today's Tip of the Day - What Do You Want To Accomplish?
More Editorial From Mambo Communications
About Mambo Communications:
Mambo Communications is a public relations agency for emerging technology companies to help build trust and leadership.
Published: Thursday, July 14, 2016