News : Soekarno-Hatta Airport Provides Video-contact Center
Tangerang City, Banten, Indonesia, Oct 9, 2017 -- State-owned airport operator PT Angkasa Pura II (AP II) has set up a video-contact center, enabling airport customers to talk face to face with customer service officers when seeking airport-related information.
The airport senior general manager, M Suriawan Wakan, said the new facility, installed at Soekarno-Hatta International Airport’s Terminal 3, would assist passengers seeking information about flight schedules and tenants available at the 12 airports managed by the operator in the country.
"For example, transiting passengers can ask about their favorite foods available at the airport. Those who wish to pick up their colleagues can also ask our officers about the arrival of the plane," he said in a statement on Monday, adding that plans had been made to install similar services at two other terminals at the airport.
He added that all calls and interaction would be recorded and kept with the aim of improving the service.
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - UK Office Set-Up
About PT Angkasa Pura II:
PT Angkasa Pura II (Persero), herein after refer to as “Angkasa Pura II” or “Company” is one of the State-Owned enterprises engaged in the airport services and airport related services in Western part of Indonesia. The establishment of Angkasa Pura II is to undertake the management and business of airport and airport-related services by optimizing the utilization of potential resources at the disposal of the Company and implement good corporate governance practices.
Published: Tuesday, October 10, 2017
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...