News : Soekarno-Hatta Airport Provides Video-contact Center
Tangerang City, Banten, Indonesia, Oct 9, 2017 -- State-owned airport operator PT Angkasa Pura II (AP II) has set up a video-contact center, enabling airport customers to talk face to face with customer service officers when seeking airport-related information.
The airport senior general manager, M Suriawan Wakan, said the new facility, installed at Soekarno-Hatta International Airport’s Terminal 3, would assist passengers seeking information about flight schedules and tenants available at the 12 airports managed by the operator in the country.
"For example, transiting passengers can ask about their favorite foods available at the airport. Those who wish to pick up their colleagues can also ask our officers about the arrival of the plane," he said in a statement on Monday, adding that plans had been made to install similar services at two other terminals at the airport.
He added that all calls and interaction would be recorded and kept with the aim of improving the service.
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Posted by Veronica Silva Cusi, news correspondent
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About PT Angkasa Pura II:
PT Angkasa Pura II (Persero), herein after refer to as “Angkasa Pura II” or “Company” is one of the State-Owned enterprises engaged in the airport services and airport related services in Western part of Indonesia. The establishment of Angkasa Pura II is to undertake the management and business of airport and airport-related services by optimizing the utilization of potential resources at the disposal of the Company and implement good corporate governance practices.
Published: Tuesday, October 10, 2017
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