Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Softbank Deploys Cisco Evolved Services Platform Technologies
Dusseldorf, Germany, Oct 15, 2015 -- Softbank Corp. announced that it will deploy an upgraded architecture of Softbank's White Cloud SmartVPN, utilizing Cisco Evolved Services Platform (ESP) Orchestration, software defined networking (SDN) and network function virtualization (NFV) technologies. The enhanced architecture reduces the time to deployment for new enterprise services from weeks to minutes, while allowing for greater elasticity of customer demand by utilizing service chaining of new virtual network functions.
Softbank is using Cisco's Network Services Orchestrator (NSO) enabled by Tail-f for the provisioning of both its physical and virtual elements.
Softbank has also deployed Cisco's Virtual Topology System to stitch the dynamic service chains within the data center. The Cisco Virtual Topology System is a standards-based, open software-overlay management and provisioning system. It automates data center network fabric provisioning for virtual and physical infrastructure.
"Our new Cisco architecture has enabled us to dramatically increase our ability to provide highly responsive customer experience," said Sadahiro Sato senior vice president of ICT innovation, Softbank. Automation and elasticity on demand will also help us dramatically reduce both our operating and capital costs as we grow the offering."
"We are delighted to partner with Softbank to unlock network innovation and accelerate service creation and deployment," said Gee Rittenhouse, senior vice president of cloud and virtualization, Cisco. "Softbank was able to enable an open, modular multi-vendor architecture that suits its specific needs by utilizing Orchestration, NFV and SDN products from Cisco's Evolved Services Platform. This new business solution is an exciting opportunity for Cisco to work with such an innovative and customer-centric service provider."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
More Editorial From Cisco
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
JAPAN TELECOM (currently SOFTBANK TELECOM Corp.) established in 1984 and has led Japan to a major power of communications industry in the world, based on the SOFTBANK Groups corporate philosophy of, “Information Revolution - Happiness for everyone. We continue to provide high quality services such as fixed telephone service, data transmission and dedicated line services. Therefore, we contribute to solving customers' issues and responding to the needs of customers.
Published: Monday, October 19, 2015