#contactcenterworld, @softbank, @wearesinch
Tokyo, Japan, Dec 1, 2020 -- Sinch, a Swedish company that provides cloud-based "omnichannel" voice, video and messaging services to help enterprises communicate with customers, has announced that SoftBank is taking a stake in the company. Sinch said that it plans to use the proceeds of the share sale for M&A of its own.
"We see clearly how our cloud-based platform helps businesses leverage mobile technology to reinvent their customer experience," said Oscar Werner, Sinch CEO, to TechCrunch. "Whereas people throughout the world have embraced mobile messaging to interact with friends and family, most businesses have yet to seize this opportunity. We are establishing Sinch as a leader in a global growth market that is still very fragmented, and we’re excited that SoftBank is now helping us realize that vision."
The move underscores the growing opportunity that those in the world of CRM — which include not just Sinch and Kustomer but Salesforce and many others — are seeing to double down on their services at the moment. With people working and doing everything else remotely, and with the general upheaval we’ve had in the global economy due to Covid-19, there has been an increased demand and strain put on the digital channels that people use to communicate with organizations when they have questions or problems.
The catch is that customer relations has grown to be more than just 1-800 numbers and being on hold for endless hours: it includes social media, email, websites with interactive chats, chatbots, messaging apps, and yes those phone calls.
Posted by Veronica Silva Cusi, news correspondent
JAPAN TELECOM (currently SOFTBANK TELECOM Corp.) established in 1984 and has led Japan to a major power of communications industry in the world, based on the SOFTBANK Groups corporate philosophy of, “Information Revolution - Happiness for everyone. We continue to provide services such as fixed telephone service, data transmission and dedicated line services. Therefore, we contribute to solving customers' issues and responding to the needs of customers.
Sinch brings businesses and people closer with tools enabling personal engagement. Its cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. Sinch is a trusted software provider to mobile operators, and its platform powers business-critical communications for many of the world’s largest companies. Sinch is headquartered in Stockholm, Sweden, and has local presence in more than 30 countries.
Published: Thursday, December 3, 2020
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.