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News : SOFTEL Selects IR Prognosis to Power Managed Services for Skype for Business & Microsoft Teams

#contactcenterworld, @irprognosis, @SOFTELnews

Denver, CO, USA, Nov 27, 2018 -- IR, a global provider of experience management solutions for unified communications (UC) and contact centers, announced that SOFTEL Communications, a Service Provider for UC and contact centers, has chosen IR Prognosis for UC to enhance its managed service offerings for Microsoft customers, maximizing their end user experience and customer satisfaction across on-premises and cloud environments for Skype for Business and Microsoft Teams.

SOFTEL Communications provides comprehensive monitoring and management of applications and the devices of converged networks and communications environments. 


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"One of the top three TSPs in the U.S. was tasked with managing the hybrid Microsoft Skype for Business deployment at a major state agency with tens of thousands of users, so they came to us for help with the project," said John Cognata, of SOFTEL Communications. "It was essential to their SLA that any risk to a successful implementation, such as voice quality issues, be minimized or they would accrue significant financial penalties. In order to ensure that we could meet that challenge, we selected Prognosis for UC Service Provider edition and IR cloud services to help them provide a best-in-class experience in a demanding environment. Like SOFTEL Communications, IR has a long history of working with Microsoft, so they understand how to optimize Microsoft UC solutions."

"SLA demands for UC services from organizations, especially high-level government agencies can be challenging for TSPs if the right experience management solutions are not used," said Andre Cuenin, President, Americas and Global Alliances at IR. "Through our combined experience with Microsoft Skype for Business deployments, TSPs can trust IR and SOFTEL Communications to bring them the tools that they need to minimize risk, increase revenue and secure future business opportunities."

#contactcenterworld, @irprognosis, @SOFTELnews

Posted by Veronica Silva Cusi, news correspondent
Source: IR


About IR:
Company LogoIR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
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About SOFTEL:
Company LogoBoutique multi-platform systems integrator operating on a global level supporting implementations, optimizations, outsourcing and on-going support of enterprise contact center encompassing speech recognition, social media. mobility, video, web chat, click to call, presence technologies that align with enterprise business objectives to produce enhanced operational efficiency and increased productivity/revenues
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Friday, November 30, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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