News : Software Analytics Company Chooses RingCentral to Scale Global Cloud Communications
Belmont, CA, USA, April 22, 2016 -- RingCentral, Inc. (NYSE: RNG), a provider of cloud business communication and collaboration solutions, announced that New Relic, a software analytics company, will expand its RingCentral deployment globally, including the implementation of RingCentral Contact Center™. New Relic currently uses RingCentral as its cloud communications solution, and the company has plans to expand its rollout of RingCentral Office(R) domestically and internationally, also selecting RingCentral Contact Center™ to support its global customer base.
"New Relic has used RingCentral for a couple of years now and the company has been a true partner, helping us leverage its cloud-based solution and continually supporting our needs as a global business," said Philip Luedtke, Senior Director of IT, New Relic. "By using RingCentral’s platform, we have access to rich features, a convenient mobile app that empowers our distributed workforce, and a highly scalable and flexible solution."
"We aim to provide a VIP experience for New Relic customers and that requires a comprehensive contact center solution with reporting, analytics, queuing, and call distribution, along with all of the other baseline features that our team expects," said Luedtke.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
As a software analytics company, New Relic has high standards and expectations for its cloud phone system to provide detailed reporting and analytics capabilities. RingCentral solves this need for New Relic, giving the company intuitive, graphical dashboards and reporting to analyze calling insights and manage performance.
"New Relic’s plans to roll out RingCentral further across its organization, expand its deployment internationally, and add RingCentral Contact Center™ is great validation of the service and support we are providing their team," said Mitch Tarica, Vice President of Commercial Sales at RingCentral.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Contact Center Newsletter
More Editorial From RingCentral, Inc.
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Tuesday, April 26, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...