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News : Graphisoft Recognised for Its Business Transformation Investment in Project with Sabio Group

#contactcenterworld, @sabiosense

Software firm, Graphisoft, has been recognised for its transition from a perpetual business model to a Software-as-a-Service (SaaS) model.

In a project with Sabio Group, a digital customer experience (CX) transformation services provider, the Hungarian firm was awarded a ‘Project Falcon’ Innovation Award for its transition path to a subscription business model.

The project with Sabio is a multi-year journey of business transformation and investment which is designed to create a subscription-optimised IT landscape, ensuring scalability and efficiency.

Graphisoft - a subsidiary of the Nemetschek Group – is working with Sabio’s Salesforce Practice through multiple phases of its transformation.

The goal is an extensive revamp of Graphisoft's web-to-cash process, creating a seamless customer experience in line with its new SaaS model through an easy and flexible B2C e-commerce platform.

Stuart Dorman, Sabio’s Chief Innovation Officer, said: "I am delighted to celebrate this partnership and also the success of the project.

"We wanted to present this award to recognise how Graphisoft is shaping the future of architecture, engineering and construction and for really re-thinking the way in which they engaged with their customers.

"They are leading the way in which they utilise software, data and insights which sets new standards on how to engage with customers."

"We are thrilled to be embarking on this journey with Graphisoft. Our role is to ensure that they have all the necessary tools to facilitate a smooth transition to SaaS," said Danny Seaborne, Sabio’s Managing Director for the UK and South Africa. "Our team will provide essential Salesforce solutions consultancy and implementation expertise, including Sales Cloud, CPQ, Experience Cloud, Systems Integrations, B2B, and Commerce Cloud, to guarantee a streamlined digital overhaul."

Louise Ofverstrom, Chief Financial Officer at Nemetschek Group, said: "My warmest congratulations to the whole time, including the team from Sabio, for this award.

"This project has been steered through the strong conviction and determination by Attila, Nora and the rest of the team. They have really made it a success and it is extremely important for our transformation; it is the baseline that will really help our business success. We are looking forward to taking this project further in collaboration with Sabio and continuing with a strong digital platform that will contribute to that success."

Attila Urmossy, VP Information Success at Graphisoft, said: "This is the result of a real team effort with almost 200 collectively at Graphisoft working on making this project a success alongside Sabio’s experts."

#contactcenterworld, @sabiosense

 


About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Tuesday, May 7, 2024

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
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Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

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We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

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VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

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WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
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