News : Solar Energy Manufacturer Upgrades Call Center with 3CLogic
Rockville, MD, USA, June 11, 2015 -- 3CLogic, a provider of cloud call center software, announces that SolarMax is the latest to implement its contact center solution to improve overall sales and customer service initiatives.
"We continue to witness great opportunities and successes in industries both old and new who wish to enhance the customer experience and the quality of the interactions when they take place," explains Robert Killory, Chief Innovation Officer. "This is just another great example."
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
SolarMax has been developing, producing, and selling solar inverters and system monitoring solutions for more than 20 years.
Published: Friday, June 12, 2015
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