San Francisco, June 5, 2018 -- NewVoiceMedia, a global provider of cloud contact center and inside sales technology, is helping SOLARWATT GmbH enhance its customer experience and sales performance with its NVM platform.
SOLARWATT, the Dresden-based manufacturer and supplier of photovoltaic systems, signed an agreement for NewVoiceMedia’s cloud contact center solution to provide a customer experience, while improving its sales performance, operational efficiencies and team productivity across Germany, Continental Europe and the UK. Following an extensive evaluation, the company chose NewVoiceMedia for its CRM integration, flexibility, scalability and rich functionality.
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SOLARWATT’s advisors will now benefit from immediate access to a customer’s entire history of interactions and inbound calls can be dynamically managed and routed, ensuring callers are connected to the most appropriate agent – improving handling time and customer satisfaction. NVM’s routing capabilities can also help increase sales by identifying callers who have previously received a quote and routing them directly to the sales team, or if they are a hot lead, assigning them higher priority in the queue.
Sven Schwarz, Vice President Sales Support at SOLARWATT, comments, "We wanted a flexible and reliable cloud contact center technology which would integrate seamlessly with our CRM platform and NewVoiceMedia was the obvious choice. Implementing NVM across our business will have such a huge positive impact on customer satisfaction, enabling us to be more accessible and offer faster solutions for customers, and we’ll be able to easily scale the solution in line with our growth."
Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, "We’re delighted to be working with SOLARWATT and look forward to seeing the company transform its customer experience and business efficiencies. We’ve not only helped SOLARWATT provide a reliable, consistent and personalised customer service experience, but our true cloud solutions are completely flexible and scalable and will continue to support the business throughout its future expansion."
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Published: Wednesday, June 6, 2018
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