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News : Solgari and Fuse Join Forces on Cloud Comms Offerings
Dublin, Ireland, July 27, 2015 -- Solgari and Fuse Technologies are partnering to deliver cloud communication solutions to firms.
David Redmond, managing director at Fuse Technologies, said: "For some time we have seen a sharp increase in demand for cloud based services that can address multiple communication requirements, as CFOs, CIOs and COOs seek the collaboration and cost savings benefits produced by the most advanced UC solutions."
He said: "In terms of being able to offer an integrated telephony, messaging, video and call conferencing, and contact centre capability in the cloud, Solgari has a very unique solution that is able to meet the needs of our customers.
"This is a very exciting partnership for us with a cloud vendor that is delivering a cutting edge solution. "
John Colgan, CEO at Solgari, said: "Fuse’s track record in delivering the best communication solutions are first class. They are the ideal partner for Solgari."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From Solgari
Who Needs Solgari Cloud Communications Services? Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase productivity and reduce costs, some examples of customer requirements are detailed below: Contact Centres Typically required by enterprises for their sales and support teams Solgari provides cloud call centre functionality through Automatic Call Distribution, CTI, Predictive Dialling and IVR modules Solgari Connect provides for the integration of the service modules and key telephony features with Contact Centre CRM platforms which provides agents the optimal tools to reach and react to customers Solgari Engage moves a call centre into a contact centre by ensuring that the call centre is interacting with Social Media, IM, SMS, MMS and email Agent training requirements are met be the ability to barge in and whisper on customer calls Enterprises Solgari's Hosted PBX services provides an enterprise class cloud telephony service and
About Fuse Technologies:
Founded in London, with client locations globally, Fuse Technologies is a market advisor and partner for telephony and unified communications needs.
Published: Wednesday, July 29, 2015