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News : Solgari Launches Cloud Contact Centre for Salesforce
Jan 13, 2015 -- Solgari launched its Cloud contact centre application for use with Salesforce.
The Ireland-based unified communications provider said the program helps drive sales and support an organisation's ability to reach and respond to customers.
It allows users to create a single global Cloud contact centre integrated into salesforce.com available on any device.
Solgari chief technology officer, Vance Harris, said the program is entirely software based.
"[This] opens up significant benefits to our customers running their sales and support capability on cloud CRM solutions such as Salesforce.com. Not only can we can deliver our cloud telephony and contact centre services anywhere, we can also quickly integrate with any platform that has an open API," Harris said.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Solgari
Who Needs Solgari Cloud Communications Services? Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase productivity and reduce costs, some examples of customer requirements are detailed below: Contact Centres Typically required by enterprises for their sales and support teams Solgari provides cloud call centre functionality through Automatic Call Distribution, CTI, Predictive Dialling and IVR modules Solgari Connect provides for the integration of the service modules and key telephony features with Contact Centre CRM platforms which provides agents the optimal tools to reach and react to customers Solgari Engage moves a call centre into a contact centre by ensuring that the call centre is interacting with Social Media, IM, SMS, MMS and email Agent training requirements are met be the ability to barge in and whisper on customer calls Enterprises Solgari's Hosted PBX services provides an enterprise class cloud telephony service and
Published: Wednesday, January 14, 2015