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News : Solgari Launches Microsoft Dynamics CRM Online Integration
Toronto, ON 11 July 2016 -- Solgari announced the launch of its integration with Microsoft Dynamics CRM, a cloud-based business communications platform designed to reduce customer communications costs, meet compliance requirements where relevant and enhance the front-end user experience.
Unveiled at Microsoft’s Worldwide Partner Conference in Toronto and available to Microsoft Dynamics CRM Online customers immediately through trusted Solgari partners, the integrated solution allows sales and marketing teams to harness the full power of voice and video communications via its intelligent cloud-based business communications platform. The service is also fully compatible with and complimentary to Microsoft Skype for Business.
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Who Needs Solgari Cloud Communications Services? Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase productivity and reduce costs, some examples of customer requirements are detailed below: Contact Centres Typically required by enterprises for their sales and support teams Solgari provides cloud call centre functionality through Automatic Call Distribution, CTI, Predictive Dialling and IVR modules Solgari Connect provides for the integration of the service modules and key telephony features with Contact Centre CRM platforms which provides agents the optimal tools to reach and react to customers Solgari Engage moves a call centre into a contact centre by ensuring that the call centre is interacting with Social Media, IM, SMS, MMS and email Agent training requirements are met be the ability to barge in and whisper on customer calls Enterprises Solgari's Hosted PBX services provides an enterprise class cloud telephony service and
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Monday, July 11, 2016