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News : Solgari Partners with Lanmark to Help Deliver Cloud Telephony Solutions
London, UK, September, 2016 -- Solgari, the global provider of a enterprise cloud business communications software solution, has announced its partnership with Lanmark, an IT support and consulting provider. This partnership will allow Lanmark to offer Solgari’s cloud-based telephony solutions to its client base in Europe.
Solgari provides Lanmark with a host of cloud-based telephony solutions that enable its mobilised customers to take full advantage of a scalable collaboration and communications service, without having to jump across different communication platforms. Furthermore, with security increasingly becoming a key requirement, Solgari delivers an all-encompassing approach to security, with end-to-end encryption capabilities and a secure archival system.
"Solgari is a perfect fit for us and our customers," said Stephen Howe, commercial manager at Lanmark. "Over the years, our customers have increasingly been looking to replace their legacy telephony systems with more agile cloud solutions and hosted Voice over IP (VoIP) technology. When looking for the right partner, we came across a number of businesses that provided collaborative communications, such as instant messaging, video and web conferencing. However, many of these solutions weren’t integrated, which meant our customers would have been faced with an inconsistent user experience for each product. Solgari stood out as it provides our customers with a secure, end-to-end communications service that offers a seamless transition between platforms and is tailored to each of our customer’s needs.
"We are delighted to announce our partnership with Lanmark – a company that, like us, is focused on helping customers stay one step ahead of the curve," said Sheelagh Hawkins, director of channel, partnerships and allegiances at Solgari. "Our cloud-based telephony solutions are scalable and can fully integrate with an organisation’s existing line of business applications, including Salesforce and Microsoft Dynamics; something that legacy phone systems or traditional VoIP services can’t offer. As communication needs evolve, we are confident that we will have a big part to play in helping Lanmark’s customers grow."
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Who Needs Solgari Cloud Communications Services? Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase productivity and reduce costs, some examples of customer requirements are detailed below: Contact Centres Typically required by enterprises for their sales and support teams Solgari provides cloud call centre functionality through Automatic Call Distribution, CTI, Predictive Dialling and IVR modules Solgari Connect provides for the integration of the service modules and key telephony features with Contact Centre CRM platforms which provides agents the optimal tools to reach and react to customers Solgari Engage moves a call centre into a contact centre by ensuring that the call centre is interacting with Social Media, IM, SMS, MMS and email Agent training requirements are met be the ability to barge in and whisper on customer calls Enterprises Solgari's Hosted PBX services provides an enterprise class cloud telephony service and
Published: Monday, September 19, 2016