News : Solgari Provides Compliant Cloud Business Communications Solution
London, UK, June 15, 2016 -- Solgari, the provider of business communications cloud software solutions, has announced the delivery of an integrated and compliant cloud telephony and web collaboration solution to Cascade Health Services across a number of US locations.
Over the last 12 months, US-based health service provider, Cascade Health Services, has been undergoing significant growth with the opening of a number of new healthcare services. As a result, it needed to readdress its communications technology. The company chose Solgari due to the fact that its communication software allows new service sites and users to go live immediately, while also covering HIPAA compliance requirements around the encryption of client data that may be stored in the cloud call archiving service. Solgari provides all services to Cascade Health Services through one integrated cloud software platform, reducing complexity and removing the need for maintenance on-site, resulting in significant cost savings.
"Cascade Health Services is expanding rapidly and the use of compliant and flexible cloud based technology is important in meeting our goals," said Amanda de Castro, Director of Clinical Operations at Cascade. "With HIPAA regulations, all our providers must conform to the highest security and compliance standards. Solgari’s cloud software platform has a long and successful track record in delivering compliant solutions within the healthcare space, in addition to providing all the communication services we need over the internet."
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Who Needs Solgari Cloud Communications Services? Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase productivity and reduce costs, some examples of customer requirements are detailed below: Contact Centres Typically required by enterprises for their sales and support teams Solgari provides cloud call centre functionality through Automatic Call Distribution, CTI, Predictive Dialling and IVR modules Solgari Connect provides for the integration of the service modules and key telephony features with Contact Centre CRM platforms which provides agents the optimal tools to reach and react to customers Solgari Engage moves a call centre into a contact centre by ensuring that the call centre is interacting with Social Media, IM, SMS, MMS and email Agent training requirements are met be the ability to barge in and whisper on customer calls Enterprises Solgari's Hosted PBX services provides an enterprise class cloud telephony service and
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Published: Friday, June 17, 2016