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News : Solgari, QK Announce Asia-Pacific Cloud Business Tie-up
Melbourne, Victoria, Australia, Sept 8, 2015 -- Solgari, global provider of cloud business communication software, has announced a partnership with Australian enterprise IT services provider QK Services.
This partnership will target the growing cloud telephony, collaboration and contact centre needs of corporate customers across the Asia-Pacific.
The Solgari global cloud communications system covers business telephony, call and video conferencing, desktop sharing, contact centre, IVR, call archiving, call encryption, PCI DSS compliance and carrier requirements through an integrated software platform.
Posted by Veronica Silva Cusi, news correspondent
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Who Needs Solgari Cloud Communications Services? Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase productivity and reduce costs, some examples of customer requirements are detailed below: Contact Centres Typically required by enterprises for their sales and support teams Solgari provides cloud call centre functionality through Automatic Call Distribution, CTI, Predictive Dialling and IVR modules Solgari Connect provides for the integration of the service modules and key telephony features with Contact Centre CRM platforms which provides agents the optimal tools to reach and react to customers Solgari Engage moves a call centre into a contact centre by ensuring that the call centre is interacting with Social Media, IM, SMS, MMS and email Agent training requirements are met be the ability to barge in and whisper on customer calls Enterprises Solgari's Hosted PBX services provides an enterprise class cloud telephony service and
About QK Services:
QK supports business 'on demand' through our remote technology solution suite supported by QK's 24x7 call centre and Australia wide network of technicians.
Published: Thursday, September 10, 2015