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News : Solgari Releases WebRTC Service
11 May 2016 -- Solgari, the Dublin-based cloud telephony and communications provider, has announced the launch of its ‘Solgari Connect’ Web Real Time Communications (WebRTC) service. WebRTC is an open source browser communications protocol supported by Google, Firefox, Microsoft and Apple, which offers instant voice, video, IM and conference communications via an internet browser. Now implemented within the Solgari Connect service, users can make and accept calls from any internet connected device with just a click of a button, without downloading additional applications, installing plugins/extensions or even logging in.
"Most of us find and access a business’ contact information via the internet. Solgari Connect WebRTC means users don’t have to change device or even leave the page to start communicating. They can do so instantly, choosing between voice, video and IM, as per their want." said Solgari CEO and co-founder, John Colgan.
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Who Needs Solgari Cloud Communications Services? Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase productivity and reduce costs, some examples of customer requirements are detailed below: Contact Centres Typically required by enterprises for their sales and support teams Solgari provides cloud call centre functionality through Automatic Call Distribution, CTI, Predictive Dialling and IVR modules Solgari Connect provides for the integration of the service modules and key telephony features with Contact Centre CRM platforms which provides agents the optimal tools to reach and react to customers Solgari Engage moves a call centre into a contact centre by ensuring that the call centre is interacting with Social Media, IM, SMS, MMS and email Agent training requirements are met be the ability to barge in and whisper on customer calls Enterprises Solgari's Hosted PBX services provides an enterprise class cloud telephony service and
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Published: Wednesday, May 11, 2016