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News : Solidarity Launches New Call Centre Service
Manama, Bahrain, Feb 11, 2019 -- Solidarity, an insurance company in the kingdom, has announced the launch of its new call centre service.
Solidarity has launched its call centre in collaboration with Invita to devote a highly qualified bilingual dedicated team of agents to provide timely assistance to Solidarity’s customers by being the first contact point to address their many needs related to the variety of products and services offered by the company.
Jawad Mohamed, CEO of Solidarity Bahrain, said: "This initiative is a major step towards our continuous efforts in enhancing our communication channels and to elevate our customers’ experience. We are confident that this initiative will have more positive impact on the long run and will bring us closer to our customers."
Rahul Bhalla, CE, Invita, stated: "Our state-of-the-art facility provides our clients with the highest standards of service. Our aim is to guarantee a pleasant and satisfying contact centre experience to customers and therefore ensure that customers are dealt with in an efficient and professional manner. We are indeed happy to extend our services to the insurance sector and grow our business within a variety of sectors."
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Published: Tuesday, February 12, 2019
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Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.
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L&A provides vendor-independent counsel to select, contract for, design, test, and implement cloud and premise-based systems. The firm has experience with all major vendors and many smaller ones. Lieber & Associates' technology consultants are contact center systems specialists with several decades of experience each.
MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call.
We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without rin...
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Puzzel builds on over 20 years` of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age.
Puzzel`s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relat...
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Tegsoft Cloud Contact Center
Tegsoft is an omnichannel cloud communication platform that helps companies interact best with their customers, specifically focused on Customer Experience and Net Promoter Score.
It helps companies to manage voice, text (SMS, email, webchat, and chatbot) and social media channels for customer communication within a single Agent web interface.
Thanks to its integrated CRM structure and omnichannel capabilities, our solutıon identifies the customer and consequently provides contextual information to customize the customer experience. Tegsoft also helps improve Customer Satisfaction by providing embedded NPS survey tools.
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