Dallas, TX and San Francisco, CA, USA, Oct, 2022 -- Solutions by Text, a compliance-first provider of enterprise text messaging solutions focused on consumer financial services, announced an integration with LiveVox (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools. Solutions by Text (SBT) will join the LiveVox Partner Ecosystem, a network of technology and solution providers shaping the future of customer and agent experience by powering contact center performance. As a result of the integration, Solutions by Text customers will have access to LiveVox's full-suite of digital engagement solutions for contact center customers and agents, including AI-powered virtual agents, a purpose-built contact center CRM, and self-service tools, as well as agent optimization and engagement capabilities.
"LiveVox's comprehensive and easy-to-implement contact center platform will greatly benefit our customers that are looking to take an omnichannel approach to their customer engagement strategy," said David Baxter, CEO of Solutions by Text. "Text messaging continues to be consumers' preferred method of communication – our integration with LiveVox ensures that our customers can deliver a best-in-class customer experience, bringing consistency and compliance to every interaction and touchpoint."
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By joining the LiveVox Partner Ecosystem, SBT customers will have the option to manage all of their communication channels through a single interface to optimize their customer service and digital engagement capabilities.
"We're thrilled to welcome Solutions by Text to the LiveVox Partner Ecosystem," said Louis Summe, CEO and co-founder of LiveVox. "Text messaging is a critical channel for immediate and effective customer engagement, and SBT's solutions will help to further expand our customer engagement capabilities."
Posted by Veronica Silva Cusi, news correspondent
About Solutions by Text:
Solutions by Text (SBT) was formed in 2008 with the mission to deliver impactful conversational messaging for businesses through text messaging. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse base of over 1500 customers focused on Consumer Finance and other regulated markets. In 2021, SBT took a strategic investment from Edison Partners to accelerate growth as the first FinText™ company.
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
Published: Tuesday, October 18, 2022
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