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News : Solutions by Text Joins the LiveVox Partner Ecosystem

#contactcenterworld, @livevox

Dallas, TX and San Francisco, CA, USA, Oct, 2022 -- Solutions by Text, a compliance-first provider of enterprise text messaging solutions focused on consumer financial services, announced an integration with LiveVox (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools. Solutions by Text (SBT) will join the LiveVox Partner Ecosystem, a network of technology and solution providers shaping the future of customer and agent experience by powering contact center performance. As a result of the integration, Solutions by Text customers will have access to LiveVox's full-suite of digital engagement solutions for contact center customers and agents, including AI-powered virtual agents, a purpose-built contact center CRM, and self-service tools, as well as agent optimization and engagement capabilities.

"LiveVox's comprehensive and easy-to-implement contact center platform will greatly benefit our customers that are looking to take an omnichannel approach to their customer engagement strategy," said David Baxter, CEO of Solutions by Text. "Text messaging continues to be consumers' preferred method of communication – our integration with LiveVox ensures that our customers can deliver a best-in-class customer experience, bringing consistency and compliance to every interaction and touchpoint."


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By joining the LiveVox Partner Ecosystem, SBT customers will have the option to manage all of their communication channels through a single interface to optimize their customer service and digital engagement capabilities.

"We're thrilled to welcome Solutions by Text to the LiveVox Partner Ecosystem," said Louis Summe, CEO and co-founder of LiveVox. "Text messaging is a critical channel for immediate and effective customer engagement, and SBT's solutions will help to further expand our customer engagement capabilities."

#contactcenterworld, @livevox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Solutions by Text:
Company LogoSolutions by Text (SBT) was formed in 2008 with the mission to deliver impactful conversational messaging for businesses through text messaging. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse base of over 1500 customers focused on Consumer Finance and other regulated markets. In 2021, SBT took a strategic investment from Edison Partners to accelerate growth as the first FinText™ company.
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About LiveVox:
Company LogoLiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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Today's Tip of the Day - Disability Laws

Read today's tip or listen to it on podcast.

Published: Tuesday, October 18, 2022

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2023 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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