News : Some 911 Cellphone Calls Made Near Winnipeg Still Rerouted to Brandon
Winnipeg, MN, Canada, Feb 16, 2015 -- Despite challenges with some 911 calls from cellphones, the City of Winnipeg says the system is working.
Some 911 calls made on the edge of Winnipeg from mobile devices are being rerouted to Brandon’s call centre, leading to a delay in emergency response.
A report said that happens because cellphones calls are picked up by the nearest tower with the best signal and not necessarily the one where the device is registered.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
This ensures the call is answered as quick as possible with the most reliable connection.
The report said there are currently no simple changes that can be made to guarantee all 911 calls from a cellphone are routed to the proper jurisdiction while maintaining speed and reliability.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ergonomics
More Editorial From City of Winnipeg
About City of Winnipeg:
Winnipeg is the capital and largest city of the province of Manitoba, Canada. It is located near the longitudinal centre of North America, at the confluence of the Red and Assiniboine Rivers.
Published: Friday, February 20, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...