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News : Some Isle of Man Government Phone Numbers Made Free to Call

#contactcenterworld

Douglas, Isle of Man, Dec, 2022 -- Calls to about 25 Isle of Man government telephone numbers have been made free to help people with rising costs.

The list includes all GP surgeries, Nobles Hospital and the job centre.

The Manx government has earmarked £400,000 to cover the costs for the one-year trial.

Cabinet Office Minister Kate Lord-Brennan said people could now call the services for advice "without the added worry of being charged".

Telephone numbers to the services included have not changed.

Ms Lord-Brennan said the "essential numbers" becoming free to call using local telecoms companies was "another part of government's support package to help ease the impact of rising costs of living".

Electricity prices have been frozen for residents until 31 March, and a £100,000 warm spaces scheme was launched to help people save on heating bills.
'Extra support'

Other numbers made free include the out-of-hours emergency doctor service, the accident and emergency department and the child and adolescent mental health service.

The winter help advice line and 111, the former Covid helpline that is set to become a broader health helpline, can now also be called with no charge.

A government spokesperson said while there was no commitment beyond the initial funding, there would be a review next year when data on "usage and effectiveness" becomes available.

The trial follows a recommendation to make such services free to call by a Tynwald scrutiny panel on poverty in July 2021.

Ms Lord-Brennan said the change would provide extra support for residents who depend on telephones to communicate.

"Those who rely on calling for advice or support, particularly those who are vulnerable, on lower incomes or are elderly, can now do so without the added worry of being charged," she said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bbc.com


Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Monday, December 26, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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