News : Sonus, Numonix Partner to Deliver Customer Service
Westford, MA, USA, Feb 16, 2015 -- Sonus Networks and Numonix are collaborating to increase customer service levels, maximise agent productivity, support compliance regulations and reduce contact centre costs by enabling security, enhancing reliability and integrating call recording.
Sonus and Numonix are collaborating to improve contact centre efficiencies by integrating Numonix Recite call recording services into Sonus' portfolio of SBCs. When incorporated into one platform, these two technologies provide a fully integrated and interoperable contact centre service. Numonix's Recite delivers actionable information that enables contact centre managers to quickly react to customer interactions.
The integrated Sonus-Numonix platform is designed to ensure regulatory compliance, validate transactions, reduce risk and liability and protect sensitive data, while monitoring and recording customer interactions.
Posted by Veronica Silva Cusi, news correspondent
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About Sonus Networks:
Sonus Networks, Inc. is a leader in IP networking with proven expertise in delivering secure, reliable and scalable next-generation infrastructure and subscriber solutions. With customers in over 50 countries across the globe and over a decade of experience in transforming networks to IP, Sonus has enabled service providers and enterprises to capture and retain users and generate significant ROI. Sonus products include media and signaling gateways, policy/routing servers, session border controllers and subscriber feature servers.
Numonix designs, develops and markets Call Recording and Quality Management Software Solutions to small, medium and Enterprise size business through a network of Authorized Resellers and Distributors throughout the world.
Published: Wednesday, February 18, 2015