News : Sonus SBC Solutions Certified for Interoperability by Genesys
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Westford, MA., Sept 2, 2014 -- Sonus Networks, Inc. (Nasdaq: SONS), a global provider in securing and enabling real-time communications, announces that the Sonus portfolio of Session Border Controllers (SBCs) is formally certified for interoperability by Genesys, a provider of customer experience and contact center solutions. Additionally, Sonus is now recognized as a Genesys Silver Technology Partner.
Sonus' solutions secure and enable real-time communications across disparate PBX, contact center platforms and endpoints to help to deliver customer experience. Protecting Voice over Internet Protocol (VoIP), video and other forms of online collaboration from interception and fraud so that customer conversations and sensitive information are secured -- especially when handled by remote agents -- is critical for Genesys contact centers and serves as an integral function of Sonus SBCs. Increased regulatory compliance for those providing customer services underscores the need for SBC solutions that can manage and control policy and routes in complex networks while protecting premise and hosted contact center solutions from Denial of Service (DoS) attacks.
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Posted by Veronica Silva Cusi, news correspondent
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About Sonus Networks:
Sonus Networks, Inc. is a leader in IP networking with proven expertise in delivering secure, reliable and scalable next-generation infrastructure and subscriber solutions. With customers in over 50 countries across the globe and over a decade of experience in transforming networks to IP, Sonus has enabled service providers and enterprises to capture and retain users and generate significant ROI. Sonus products include media and signaling gateways, policy/routing servers, session border controllers and subscriber feature servers.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, September 3, 2014
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