News : Sonus SBC Solutions Certified for Interoperability by Genesys
Westford, MA., Sept 2, 2014 -- Sonus Networks, Inc. (Nasdaq: SONS), a global provider in securing and enabling real-time communications, announces that the Sonus portfolio of Session Border Controllers (SBCs) is formally certified for interoperability by Genesys, a provider of customer experience and contact center solutions. Additionally, Sonus is now recognized as a Genesys Silver Technology Partner.
Sonus' solutions secure and enable real-time communications across disparate PBX, contact center platforms and endpoints to help to deliver customer experience. Protecting Voice over Internet Protocol (VoIP), video and other forms of online collaboration from interception and fraud so that customer conversations and sensitive information are secured -- especially when handled by remote agents -- is critical for Genesys contact centers and serves as an integral function of Sonus SBCs. Increased regulatory compliance for those providing customer services underscores the need for SBC solutions that can manage and control policy and routes in complex networks while protecting premise and hosted contact center solutions from Denial of Service (DoS) attacks.
Posted by Veronica Silva Cusi, news correspondent
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About Sonus Networks:
Sonus Networks, Inc. is a leader in IP networking with proven expertise in delivering secure, reliable and scalable next-generation infrastructure and subscriber solutions. With customers in over 50 countries across the globe and over a decade of experience in transforming networks to IP, Sonus has enabled service providers and enterprises to capture and retain users and generate significant ROI. Sonus products include media and signaling gateways, policy/routing servers, session border controllers and subscriber feature servers.
Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Wednesday, September 3, 2014