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News : Basic Education Department Teachers Can Dial to File Plaints
Agra, India, Jan 25, 2016 -- Teachers in Basic Shiksha Parishad schools here will not have to visit the office of the Basic Shiksha Adhikari (BSA) with their problems after February. They can, if all goes to plan, just pick up their phones and dial a toll-free number to register their complaints.
To ease stress and provide convenient solutions to the problems faced by the teachers, the BSA's office is working on a plan to open a call centre in its premises. Teachers will be provided with the toll-free numbers, on which they would be able to speak of their problems and find, if possible, a solution as well.
The basic education department teachers are often seen making rounds of the BSA and block level offices with their problems regarding salary, arrears, leaves and other grievances. This affects their work and hampers the quality of education, say department officials.
BSA Dharmendra Saxena talking to TOI said: "Application for the toll-free number has been made and the call centre should be functional in February."
The department will also train three clerks to run the call centre. The centre will operate from 10am to 5pm on weekdays.
According to sources, once the call centre is made operational, the teachers will not be able to skip classes on the pretext of visiting the BSA's office.
Saxena added: "Not just teachers, parents of children will also be allowed to register their complaints — regarding quality of mid-day meals, teachers being late or absent and the functioning of the school — on the number."
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, January 27, 2016