News : Soon, Dial 100 for Fire & Health Emergency
Lucknow, India, Sept 14, 2015 -- Taking a cue from the emergency response system (ERS) 911 in the United States, India's centralised Dial 100 police control call centre, coming up in Lucknow, will attend to fire and health related emergency services as well. Until now, the centre only offers police assistance.
A panel of top officials from UP home and police departments, back from a 14-day tour to study the functioning of 911 services in San Francisco, Austin and Brooklyn, will give final shape to the design and functioning of the centralised police control call centre.
The panel is led by advisor to home department, Venkat Changavalli. Other members are principal secretary home Debashish Panda, ADG traffic Anil Agarwal, home secretary Kamal Saxena and IG Navniet Sikera. They returned from the US on Thursday.
"During our visit we learnt that the 911 service has been in the US since 1970 and evolved over the period," said ADG Traffic Anil Agarwal. "Besides, the ERS in America also caters to calls related to rescue, relief and health emergencies apart from police help and was not limited to police assistance only," he said.
The panel members are of the view that our system must also be citizen-centric rather than being limited to extending police help only, ADG traffic said. "A final draft of structure and functioning of the centralised Dial 100 call centre will be prepared after due approval from Venkat Changavalli and Debashish Panda and tabled before the chief minister soon for final clearance," Agarwal said.
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The ERS of UP Police is slated to be functional by December 2016. State government has already allotted seven acres land along the Shaheed Path for the centre and the process for procurement of 2,000 four-wheelers and 4,000 two-wheelers has already begun.
With 300 communication officers to receive distress calls from across the state and 200 dispatch officers to rush police help, the Dial 100 call centre is one of the dream projects of chief minister Akhilesh Yadav.
The call centre will comprise a control room, training cell for staff, and research and analysis wing. Every call received at the control room will be locked and continue to display on monitors till the time it would be disposed of by officers.
Posted by Veronica Silva Cusi, news correspondent
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