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News : Soon, You Won't be Able to Book Dubai Cabs via RTA Call Centre

#contactcenterworld

Dubai, UAE, Nov 11, 2019 -- Dubai's Roads & Transport Authority (RTA) announced that its taxi booking and dispatch services will move entirely to Hala, the joint venture between RTA and Careem, as of December 7, 2019.

Customers will, therefore, no longer be able to book RTA cabs via their call centre.

"This step marks a paradigm shift of Dubai Taxi booking process from the call centre to Hala. It is part of RTA's strategic drive to support Dubai Government's Smart City initiative. This transition comes after a landmark one-millionth booking within days after the official launch of Hala service on 29 August 2019," said Ahmed Bahrozyan, CEO of RTA's Public Transport Agency.

"The full transition of taxi booking and dispatch services to Hala platform will start on December 7, 2019. Several actions have been put into effect in order to guarantee a smooth transition for customers who are used to calling 04-2080808 to order a Dubai Taxi. The step contributes to RTA's objective of revamping taxi services in Dubai making the service more accessible through e-hailing, and at the same time advancing the integration of public transit means. Among the additional benefits that customers will enjoy from this innovative way of booking a Dubai taxi, is the ability to raise any questions or concerns directly via the Careem in-app chat. Safety and lost & found issues will remain to be handled by RTA's Call Centre (8009090). Customers will also be able to book taxis from all over Dubai with a shorter estimated time of arrival (ETA)," he added.

Highlighting the importance of the transition, Clemence Dutertre, CEO of Hala, said: "Our mission is to offer the best experience to customers when booking a ride in Dubai. The migration of the Dubai Taxi booking process to Hala will continue to ensure the most efficient experience for customers, connecting users to the closest Dubai Taxi at the touch of a button. Hala customers will get a booking confirmation in less than 10 seconds, get a taxi in an average of 3.5 minutes, and benefit from an enhanced experience with an average quality rating of 4.8/5 stars. Hala offers its customers a smarter way to get around Dubai by knowing their fare upfront, driver details, tracking their route, and paying through cash or credit card."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.khaleejtimes.com


About Roads and Transport Authority (RTA):
Company LogoThe Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
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Today's Tip of the Day - Outsourcing Service Agreements

Read today's tip or listen to it on podcast.

Published: Tuesday, November 12, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

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(read more)
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
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InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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