News : SOS Call Point for Tourists in Trouble Opens in Phuket
Phuket, Dec 30, 2014 -- An automatic information machine, known as an "SOS Call Point", has been installed in Patong in front of the Banthai Beach Resort & Spa.
Kathu police hope the SOS Call Point will make tourists feel safer in the high season because it allows them to inform police about incidents without first having to go to the police station or find a patrol officer.
Pol Lt Col Pongpichan Chayanonpirai of Kathu Police Station told The Phuket News, "If it works for tourists [in Patong], we will recommend that other machines be installed at other beaches in Phuket."
"The system is similar to calling the emergency 191 hotline, but it is a video call. Whenever a tourist has a problem with a criminal situation, they can inform a policeman by SOS.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The system, which is funded by the private sector, will then alert the 191 call centre in Phuket Town. Once a policeman in the area receives information from the call centre, he will go directly to the SOS Call Point.
"The SOS Call Point is equipped with CCTV which can record activities in the area. A camera will also record the faces of people who use the Call Point."
He added that even in a blackout it will work; it has a backup battery.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Touch Tone IVR
Published: Wednesday, December 31, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...