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News : SOTI Drives Ruan to Save Money in Tech Support Costs Annually

#contactcenterworld, @SOTI_Inc

Mississauga, ON, Canada, July 13, 2020 -- Ruan Transportation Management Systems reports cost savings and efficiency gains as a result of their implementation of the SOTI ONE Platform across its tablets and smartphones. With driver safety and regulatory compliance at the forefront, Ruan and SOTI have ensured drivers can deliver time savings results on the road, without service delays, improving operational speed.

"Ruan has delivered a complete mobile solution across its operations for over a decade. Keeping our mobile platform current and agile remains a strategic initiative and is key to the success of Ruan. With approximately 5,000 devices deployed, SOTI MobiControl offers many critical capabilities that allow Ruan to focus on safety, our team, and our customers," said Marty DeDecker, Director of Infrastructure and Operations, Ruan. "As we continue to grow, SOTI MobiControl is a highly scalable tool that helps us efficiently support these initiatives."

#contactcenterworld, @SOTI_Inc

Posted by Veronica Silva Cusi, news correspondent
Source: SOTI


About SOTI Inc.:
Company LogoSOTI is the world's most trusted provider of mobile and IoT device management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Tuesday, July 14, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 
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