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News : SoundHound Launches New Intelligent Transcription Service For Contact Centers

#contactcenterworld, @soundhound

Santa Clara, Calif.October, 2022 -- SoundHound AI, Inc. (Nasdaq: SOUN) ("SoundHound"), a global provider in voice artificial intelligence, announced the launch of Intelligent Transcription, a real-time voice AI transcription service that goes beyond previous solutions by accurately capturing, identifying and attributing meaning to conversations.

SoundHound’s proprietary Speech-to-Meaning(R) system fuels its voice AI technology, going beyond sounds and words to better understand meaning and intent of human speech. With Intelligent Transcription, the system not only generates the text of a conversation in real-time, but simultaneously structures it and tags key topics and entities from which it infers the speaker’s meaning and intent.

SoundHound Intelligent Transcription has a variety of use cases – from assisting customer service agents in the contact center, to supporting salespeople with cross-sell and upsell opportunities, to transcribing virtual meetings with many participants.

SoundHound Intelligent Transcription’s understanding of conversations can also be combined with predictive analytics applications to suggest responses and next best actions across a broad range of topics, improving the customer experience and reducing the time it takes to resolve customer service issues, even complex ones. 

"In a fast-paced environment, real-time transcription can be invaluable. But often it’s difficult to identify key topics or important information in the flow of a conversation," said James Hom, Chief Product Officer at SoundHound. "Not only is our new transcription service extremely accurate, it’s powered by advanced AI technology that gives shape and structure to dialogue. This makes new information from live conversations more easily actionable, drawing the agent’s attention to meaning and details that may otherwise be missed. The net result is that Intelligent Transcription equips agents with more intelligence to take the right actions, faster."

#contactcenterworld, @soundhound


About SoundHound:
Company LogoSoundHound’s independent voice AI platform connects people to brands through customized conversational experiences that voice-enable products, services, and apps while giving companies access to their valuable data and analytics for greater control and brand ownership of the customer experience.
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Today's Tip of the Day - Ignore The Issues At Your Peril

Read today's tip or listen to it on podcast.

Published: Monday, October 24, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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