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#contactcenterworld, @soundhound
Santa Clara, Calif.October, 2022 -- SoundHound AI, Inc. (Nasdaq: SOUN) ("SoundHound"), a global provider in voice artificial intelligence, announced the launch of Intelligent Transcription, a real-time voice AI transcription service that goes beyond previous solutions by accurately capturing, identifying and attributing meaning to conversations.
SoundHound’s proprietary Speech-to-Meaning(R) system fuels its voice AI technology, going beyond sounds and words to better understand meaning and intent of human speech. With Intelligent Transcription, the system not only generates the text of a conversation in real-time, but simultaneously structures it and tags key topics and entities from which it infers the speaker’s meaning and intent.
SoundHound Intelligent Transcription has a variety of use cases – from assisting customer service agents in the contact center, to supporting salespeople with cross-sell and upsell opportunities, to transcribing virtual meetings with many participants.
SoundHound Intelligent Transcription’s understanding of conversations can also be combined with predictive analytics applications to suggest responses and next best actions across a broad range of topics, improving the customer experience and reducing the time it takes to resolve customer service issues, even complex ones.
"In a fast-paced environment, real-time transcription can be invaluable. But often it’s difficult to identify key topics or important information in the flow of a conversation," said James Hom, Chief Product Officer at SoundHound. "Not only is our new transcription service extremely accurate, it’s powered by advanced AI technology that gives shape and structure to dialogue. This makes new information from live conversations more easily actionable, drawing the agent’s attention to meaning and details that may otherwise be missed. The net result is that Intelligent Transcription equips agents with more intelligence to take the right actions, faster."
About SoundHound:
SoundHound’s independent voice AI platform connects people to brands through customized conversational experiences that voice-enable products, services, and apps while giving companies access to their valuable data and analytics for greater control and brand ownership of the customer experience.
Published: Monday, October 24, 2022
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