Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : South Korean Agency Turns to IBM Mainframe Cloud
Seoul, South Korea, May 16, 2014 -- IBM (NYSE: IBM) announces it will build a new open-source cloud platform designed to help the Anti-Corruption and Civil Rights Commission (ACRC) in South Korea to streamline operations and consolidate numerous national public service phone numbers into one integrated call center.
The new system will include a hybrid cloud and provide the backbone for ACRC electronic platforms such as "e-People" or its call service hub "The 110 Government Call Center." Through these platforms, ACRC is expected to field more than 1.25 million complaints, 2.2 million civil petitions and 30,000 administrative appeals per year.
The IBM mainframe solution will allow ACRC to handle its integrated database workloads on 20 virtual machines – as the system expands; this number is projected to increase to more than 100 virtual machines and to cover all ACRC departments by the end of 2015. The pilot project, moving six governmental departments into the new call center is already under way and is expected to be completed by the end of July. Once this pilot is complete, the remaining government departments will also be integrated into the system.
"By integrating public services previously operated independently, we will improve significantly the quality and efficiency of our service, while reducing costs," said HangNo Lee, Director, ACRC 110 Call Center. "The new IBM IT infrastructure will help us provision and combine call centers much faster than before and better respond to the demands of our society."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Minimize Change
More Editorial From IBM
With more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
Published: Tuesday, May 20, 2014