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News : South Sudan Launches Emergency Call Center to Tackle COVID-19

#contactcenterworld

Juba, South Sudan, May, 2020 -- South Sudan, in collaboration with the UN Development Programme (UNDP), launched health emergency toll-free center as part of the country's response effort to fight against COVID-19 pandemic.

Elizabeth Acheui Yol, the health minister, said the center would improve the work of the ministry's rapid response team.

Yol said the well-equipped free toll center will help the ministry to swift response towards the fight against the virus as a total number of confirmed cases in the East African nation spiked to 203 on Wednesday.

"The center will improve the operation of the health ministry's toll-free number (6666) to response to COVID-19. This call center will remain operational beyond COVID-19," Yol told reporters in Juba.

The official called on partners to continue supporting the young nation's fragile health system to defeat the respiratory disease in the country.

Kamil Kamaludeen, the deputy country representative of the United Nations Development Programme (UNDP), said the facility does represent the dedicated institution to facilitate coordination, partnership in a bid to ensure an integrated response.

"The inauguration of this center represents another part of South Sudan partnership with the UN system, and what will happen here will not just be UNDP providing support. It is indeed an integrated response supported by UNDP, UNICEF and WHO," Kamaludeen said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.xinhuanet.com


Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Tuesday, May 19, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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