Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Aprialdi Hendryana
Assistant Vice President
245
MEMBER
Bill Quiseng
Chief Experience officer
116
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
93
MEMBER
Aleksandar Radovic
Partnership Manager
18

News : South Wales Contact Centre Wins Award for Ukraine Emergency Helpline

#contactcenterworld, @connectassist, @welshccf

Cardiff, Wales, Oct 10, 2023 - Connect Assist, a Maximus business, is celebrating winning Silver in the ‘Best Advice Line / Helpline’ category at the 25th Annual Welsh Contact Centre Awards for its emergency helpline to support Ukrainian refugees.

It follows a win last year for Connect Assist in the WCCA’s ‘Best Inclusion Strategy’ category.

The annual event, held this year at Cardiff City Stadium, was hosted by comedian and presenter Katherine Ryan, and celebrates excellence and innovative practice from individuals and companies across Wales, with some of the finest teams within the contact centre industry being recognised.

The award recognises Connect Assist’s rapid and successful implementation of British Red Cross’s Emergency Support Line, which supported the provision of urgently-needed cash cards and SIMs to refugees who had recently arrived in the UK from the Ukraine.

The nine-month campaign, which began in June 2022, answered 42,533 calls from vulnerable service users – with 2000 calls answered in its first week alone.

Helping people to access services and support in times of need remains at the heart of Connect Assist’s work. Its campaigns support customers facing challenging circumstances; for clients including The Prince’s Trust, The Royal British Legion and The Salvation Army.

Ron Moody, CEO at Connect Assist, said:

"Since 2006, it’s been our mission to help the most vulnerable in society. We’re proud to have played an active role in the UK’s effort to assist Ukrainian refugees, and, in doing so, to continue our quest – to achieve positive human outcomes."

Amanda Mullans, Sales Director at Connect Assist, said:

"We are absolutely delighted that the Welsh Contact Centre Forum have recognised our delivery of the British Red Cross’s Emergency Support Line as a Winner in the Best Advice Line / Helpline awards category. I’m especially proud of our staff, who consistently went the extra distance to launch the campaign within an exceptionally tight timeframe."

#contactcenterworld, @connectassist, @welshccf

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.herald.wales


About Connect Assist:
Company LogoWe’re a Contact Centre business and market provider helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart. Our mission is simple: to create positive human outcomes. Here’s what we do: • We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve. • We’re architects of communication, mixing heart with experience, process with insights, and human with technological. • We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences. • We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change. Our values underpin everything we do. We strive to be: • Human. We’re rich in technological resources, but ultimately people are at the ver
Company Twitter   Company LinkedIn   Company Profile Page

About Welsh Contact Centre Forum:
Company LogoA networking, support and best practice forum for the growing contact centre industry in Wales.
  Company Blog   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Communication Is Key

Read today's tip or listen to it on podcast.

Published: Tuesday, October 10, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

NOW PLAYING
Starting on the hour every hour today

Contact Center Best Practices At This BPO
WATCH

Coming up this Week

Customer Service At Leading Global Phone Provider
Jun 23

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 8630 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 3531 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =