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News : South Wales Contact Centre Wins Award for Ukraine Emergency Helpline

#contactcenterworld, @connectassist, @welshccf

Cardiff, Wales, Oct 10, 2023 - Connect Assist, a Maximus business, is celebrating winning Silver in the ‘Best Advice Line / Helpline’ category at the 25th Annual Welsh Contact Centre Awards for its emergency helpline to support Ukrainian refugees.

It follows a win last year for Connect Assist in the WCCA’s ‘Best Inclusion Strategy’ category.

The annual event, held this year at Cardiff City Stadium, was hosted by comedian and presenter Katherine Ryan, and celebrates excellence and innovative practice from individuals and companies across Wales, with some of the finest teams within the contact centre industry being recognised.

The award recognises Connect Assist’s rapid and successful implementation of British Red Cross’s Emergency Support Line, which supported the provision of urgently-needed cash cards and SIMs to refugees who had recently arrived in the UK from the Ukraine.

The nine-month campaign, which began in June 2022, answered 42,533 calls from vulnerable service users – with 2000 calls answered in its first week alone.

Helping people to access services and support in times of need remains at the heart of Connect Assist’s work. Its campaigns support customers facing challenging circumstances; for clients including The Prince’s Trust, The Royal British Legion and The Salvation Army.

Ron Moody, CEO at Connect Assist, said:

"Since 2006, it’s been our mission to help the most vulnerable in society. We’re proud to have played an active role in the UK’s effort to assist Ukrainian refugees, and, in doing so, to continue our quest – to achieve positive human outcomes."

Amanda Mullans, Sales Director at Connect Assist, said:

"We are absolutely delighted that the Welsh Contact Centre Forum have recognised our delivery of the British Red Cross’s Emergency Support Line as a Winner in the Best Advice Line / Helpline awards category. I’m especially proud of our staff, who consistently went the extra distance to launch the campaign within an exceptionally tight timeframe."

#contactcenterworld, @connectassist, @welshccf

Posted by Veronica Silva Cusi, news correspondent

About Connect Assist:
Company LogoWe’re a Contact Centre business and market provider helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart. Our mission is simple: to create positive human outcomes. Here’s what we do: • We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve. • We’re architects of communication, mixing heart with experience, process with insights, and human with technological. • We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences. • We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change. Our values underpin everything we do. We strive to be: • Human. We’re rich in technological resources, but ultimately people are at the ver
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About Welsh Contact Centre Forum:
Company LogoA networking, support and best practice forum for the growing contact centre industry in Wales.
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Today's Tip of the Day - Communication Is Key

Read today's tip or listen to it on podcast.

Published: Tuesday, October 10, 2023

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