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News : Southwest District Health Announces Coronavirus Call Center

#contactcenterworld

Caldwell, ID, USA, March, 2020 -- Southwest District Health (SWDH) is closely monitoring the rapidly changing novel coronavirus (COVID-19) situation. Staff are working with state agencies, other public health districts, and healthcare providers around the state, and are prepared to respond when someone is sick with COVID-19 or has been exposed.

To help handle the increasing volume of calls from concerned citizens, Southwest District Health staff and Medical Reserve Corps (MRC) volunteers will set up a call center beginning, Wednesday, March 4, 2020. The call center will operate between the hours of 8am and 8pm, Monday through Friday, and can be reached at (208) 455-5411.

There are no confirmed novel coronavirus cases in Idaho and the risk to the Idaho public is still believed to below. However, this virus is likely to spread to new areas including our region.

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"Many people don’t realize that the virus causing novel coronavirus (COVID-19) is different than the typical coronaviruses that commonly circulate among humans. The same precautions should be taken to avoid any coronaviruses and other respiratory diseases such as the flu," said Southwest District Health Epidemiologist Cheryl Craig.

Everyone can make an effort to keep themselves healthy by:

- Washing hands often with soap and water
- Avoiding touching eyes, mouth, or nose with unwashed hands
- Keeping a distance of at least six feet from people who appear to have respiratory illness
- Covering your coughs with a tissue or coughing into your elbow
- Cleaning often touched objects and surfaces using regular household cleaning spray or wipes.

If you have symptoms like cough, fever, or other respiratory problems, contact your regular doctor first. The medical provider can suggest precautions to help reduce the spread of your illness at the medical facility.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.idahopress.com


Today's Tip of the Day - Take Cell Numbers

Read today's tip or listen to it on podcast.

Published: Saturday, March 7, 2020

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2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 

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