#contactcenterworld, @joecrm, @msftdynamics

London, UK, Sept, 2018 -- Sovereign Housing Association and PowerObjects, an HCL Technologies Company are pleased to announce their partnership to configure Microsoft Dynamics 365 for use across Sovereign's Tenancy Management, Customer Contact and Sovereign Living services. The project will support Sovereign's aspiration to become a modern and connected business, transforming services to deliver a contextual and individualised experience for each customer.

"The goal of this project is to transform how we manage our relationships with customers and what our customers in turn experience when they interact with us," says Sam Dart, Head of Digital Technology Services at Sovereign. "We aspire to be a growing, influential, modern and connected business, enabled by our technological capabilities to maintain a competitive advantage."

PowerObjects, utilising their long-standing partnership with tech provider Microsoft, will support the delivery of Sovereign's wider strategic business objectives including managing customer demand, proactively managing risk and delivering services more efficiently.

"We are expanding our channel offering to meet growing and changing customer expectations," says Dart. "As part of our digital programme we'll make a wider range and choice of contact channels available to customers, all designed to interact seamlessly with each other."

"Using Dynamics and its wider digital platform capabilities, we have the opportunity to deliver customer-facing services more efficiently," says Sam Dart. "We will deploy resource more effectively; reduce the level of duplication and double handling in our management of customer contacts; and dial down the level of avoidable customer contact."

PowerObjects, integrated PowerProperty solution for housing associations, is built on Microsoft Dynamics technology and offers housing associations a platform to enable innovation and digital service improvements. "Regardless of the channel customers choose to do business with Sovereign, a personalised and contextual service must be delivered from the front to the back-office," say Rahul Pawar, Sales Director, EMEA at PowerObjects. "Dynamics will play a key role in enabling demand management and operating an omni-channel contact center for Sovereign."

#contactcenterworld, @joecrm, @msftdynamics

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.co.uk