St. John’s, Newfoundland and Labrador, Canada, Sept, 2018 -- A new call centre at the Village Mall aims to employ 500 people in the St. John’s area.
Brian Cato, president of S&P Data, says the U.S.-based company was drawn to the area due to a workforce familiar with call centres.
"The financial is nice, there are costs," said Cato.
"What’s more important to us is the quality of the workers, which we find here."
The average salary expected will be between $30,000 and $32,000 annually, though Cato says there are other incentives and opportunity to increase the pay for employees.
The call centre will take calls for Rogers Communications.
Currently, there are about 50 employees undergoing training, with those likely becoming managing staff for the call centre. Cato says the company has been overwhelmed with applications, but he’s taking an aggressive approach, still looking for more.
The provincial and federal governments are chipping in a total of $1.725 million toward the $3-million cost to the company for the move to St. John’s.
The province is providing a $975,000 repayable loan to assist with start-up costs, as well as a $250,000 contribution to fund training, while the Atlantic Canada Opportunities Agency (ACOA) is providing a repayable loan of $500,000 through its Business Development Program.
S&P Data has signed a five-year lease to operate at the Village Shopping Centre. The company has a tenured client base, including many of the largest telecommunications companies in North America. The call centre is slated to open in November.
The call centre is housed in the former Convergys space in the Village Mall, which opened in 2006 before moving out of the province.
In the early 2000s, a bevy of call centre announcements were made by the government led by then-premier Brian Tobin. Some stayed and some later downsized to other regions.
Posted by Veronica Silva Cusi, news correspondent
About S&P Data:
SP Data is a leading provider of contact center solutions and services to Fortune 1000 companies in the cable, telecommunications, financial services, logistics and energy sectors, taking care of their clients’ most valuable customers and complex problems. It offers customer service and sales solutions as well as social media customer service management and data analysis.
Published: Wednesday, September 5, 2018
|1.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.
|3.)||Connectica Solutions, LLC|
PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555
AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.
|5.)||Layer One Technologies|
Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800
Stay in contact quickly and easily with your international offices through Megacall.
Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.
📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.
netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
Build a strong business presence and improve customer relationships!
Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.
Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!
Schedule a live demo or request a quote today!
Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.