News : S&P Data to Create Up to 289 Jobs at New Edmundston Call Centre
Edmundston, New Brunswick, May, 2018 -- S&P Data a customer service solution company, will create up to 289 jobs over the next five years at its new call centre in Edmunston, the company announced.
S&P Data’s decision to locate in Edmundston follows the opening of the company’s Saint John location in March. David Borts, the company’s chief operating officer, says the decision to open the office came from wanting to grow S&P’s bilingual operations.
"Edmundston, in particular, was one that was of great interest to us because of the bilingual nature of our workforce," said Borts in an interview with Huddle. "We felt very strongly that would provide us with a great solution for our customers where there’s a great deal of demand for bilingual capacity. Edmundston we felt really matched in the DNA of our customers."
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S&P Data provides customer care services in several industries, including energy, Fintech, financial services, and telecom and cable. The company’s head office is in San Diego, with other contact centres in Ohio, New Mexico, Michigan, Toronto, Hamilton and Trenton, Ontario.
Borts says the company has already hired around 50 people for their first two training classes and are also in the process of hiring the management team for the new office, which is located in the Madawaska Mall.
"We’ve had a great experience in the province as well. In Saint John, we opened up the first week of February when we started our first class and just last week we actually eclipsed 300 employees in that market," said Borts. "We’ve had a great experience and we’re hoping to translate that experience in Saint John to a similar experience here in Edmunston."
To support the new call centre, S&P Data is eligible for an investment of up to $1.875-million from Opportunities NB. The investment comes in the form of payroll rebates, which are performance-based and only disbursed to a company once it has created and maintained the jobs for at least one year and provided proof of salary levels and employment.
The Regional Development Corporation will also invest $300,000 as a non-repayable contribution through the Northern New Brunswick Economic Development and Innovation Fund. This investment will be used for capital expenditures.
Posted by Veronica Silva Cusi, news correspondent
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About S&P Data:
SP Data is a leading provider of contact center solutions and services to Fortune 1000 companies in the cable, telecommunications, financial services, logistics and energy sectors, taking care of their clients’ most valuable customers and complex problems. It offers customer service and sales solutions as well as social media customer service management and data analysis.
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