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News : SP Madrid Enables 100+ Contact Center Agents to Work Remotely Using Ameyo

#contactcenterworld, @AmeyoCIM

Manila, Philippines, Aug. 19, 2020 -- Ameyo, an omnichannel customer engagement platform, announced that it has enabled SP Madrid, a BPO Collections provider in Philippines, move its 100+ agents to Remote Contact Center Solutions, overcoming the challenge of low internet connectivity and bandwidth issues.

SP Madrid was looking for a solution that could help them with a customer engagement process with remote access to ensure business continuity.

With a secure VPN connection, Ameyo helped SP Madrid move its contact center agents to a remote working environment without any hassle. Ameyo's all-in-one Remote Contact Center Solution backed up with automated dialer, built-in CRM, and comprehensive remote monitoring dashboards ensured that there is no fragmented data. Ameyo's solution assists SP Madrid's call center agents with a unified customer interface which allows easy access to all customer information in one place, thus, no information is missed.

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Speaking of the transition to Remote Solutions, Ian Madrid, Co-founder at SP Madrid, says, "Ameyo assisted us to enhance our customer experience with advanced remote contact center capabilities. Throughout the years, Ameyo has helped us enrich our collections process and we have gotten more than what we have paid for."

Sachin Bhatia, Co-founder and Global Sales & Marketing Head at Ameyo, says, "Contact centers are playing a pivotal role in post-COVID-19 times, as they provide the last line of human to human interaction between brands and consumers. Remote contact centers will enable collections brands like SP Madrid to work remotely and increase business productivity."

#contactcenterworld, @AmeyoCIM

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk


About Ameyo:
Company LogoAmeyo is an Omnichannel customer engagement platform that helps businesses streamline their customer service, customer support, and collection processes. Ameyo's robust platform is available for implementation on-cloud,on-premise, as Hybrid and has pre-built integrations with major industry grade CRMs. Ameyo provides strong omni channel capabilities of Voice, IVR, ACD, dialers, email, chat & social media such as Twitter, Facebook & WhatsApp.
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Published: Friday, August 21, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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