Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : SP Madrid Enables 100+ Contact Center Agents to Work Remotely Using Ameyo

#contactcenterworld, @AmeyoCIM

Manila, Philippines, Aug. 19, 2020 -- Ameyo, an omnichannel customer engagement platform, announced that it has enabled SP Madrid, a BPO Collections provider in Philippines, move its 100+ agents to Remote Contact Center Solutions, overcoming the challenge of low internet connectivity and bandwidth issues.

SP Madrid was looking for a solution that could help them with a customer engagement process with remote access to ensure business continuity.

With a secure VPN connection, Ameyo helped SP Madrid move its contact center agents to a remote working environment without any hassle. Ameyo's all-in-one Remote Contact Center Solution backed up with automated dialer, built-in CRM, and comprehensive remote monitoring dashboards ensured that there is no fragmented data. Ameyo's solution assists SP Madrid's call center agents with a unified customer interface which allows easy access to all customer information in one place, thus, no information is missed.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Speaking of the transition to Remote Solutions, Ian Madrid, Co-founder at SP Madrid, says, "Ameyo assisted us to enhance our customer experience with advanced remote contact center capabilities. Throughout the years, Ameyo has helped us enrich our collections process and we have gotten more than what we have paid for."

Sachin Bhatia, Co-founder and Global Sales & Marketing Head at Ameyo, says, "Contact centers are playing a pivotal role in post-COVID-19 times, as they provide the last line of human to human interaction between brands and consumers. Remote contact centers will enable collections brands like SP Madrid to work remotely and increase business productivity."

#contactcenterworld, @AmeyoCIM

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk


About Ameyo:
Company LogoAmeyo is an Omnichannel customer engagement platform that helps businesses streamline their customer service, customer support, and collection processes. Ameyo's robust platform is available for implementation on-cloud,on-premise, as Hybrid and has pre-built integrations with major industry grade CRMs. Ameyo provides strong omni channel capabilities of Voice, IVR, ACD, dialers, email, chat & social media such as Twitter, Facebook & WhatsApp.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Do You Really Look After Your Best Customers?

Read today's tip or listen to it on podcast.

Published: Friday, August 21, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Translation Services

 
1.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
 207 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =