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News : Spanish Grocer Consum Wins the Ultimate Marketing Strategy Award at the 2021 Algonomy Customer Excellence Awards

#contactcenterworld

San Francisco, CA, USA and Bengaluru, India, Dec, 2021 -- Algonomy, a provider in Algorithmic Customer Engagement (ACE) solutions, announced Consum Cooperativa Valenciana as the winner of the Ultimate Marketing Strategy Award category at the Algonomy Customer Awards event held on Oct 13th, 2021. Consum was selected as a winner among six finalists shortlisted from over 400 enterprise brands in contention for the Algonomy Customer Excellence (ACE) awards.

The ACE awards recognize retailers and brands setting new benchmarks in the use of AI and Algorithmic Decisioning to create unique and winning customer experiences and business results. The evaluation criteria scored the ACE award participants across six dimensions of personalization success - strength of vision, degree of innovation, level of adoption, speed to market, business results and learning & excellence.

Consum stood out from the rest of the finalists for enhancing customer loyalty through omnichannel personalization and real-time customer engagement across multiple touch points - Call Center, Loyalty App, Website/App, Social Media, etc. The marketing team at Consum wanted a holistic system that connects their website/app with the Loyalty App, Call Center System and Customer Marketing Platform to provide personalized interactions to their shoppers. 

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


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"We are honoured and proud to have received the Ultimate Marketing Strategy Award. It has been our mission to create a personalized, 1-on-1 customer experience to improve lifetime value. With the help of Algonomy, we were able to unify customer data across standalone systems and leverage advanced customer analytics to provide meaningful customer journeys. From empowering our call center against with a unified customer snapshot to sending personalized offers to customers via email and updating customers of their loyalty points on the wallet, Algonomy's solution has helped us raise the bar in the industry," said Fernando Gisbert, Executive of Loyalty at Consum Cooperativa Valenciana.

Atul Jalan, CEO at Algonomy said, "We are proud to support Consum in their digital transformation journey. Consum is setting the benchmark for personalized customer engagement using AI and Algorithms."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Algonomy:
Company LogoAlgonomy (previously Manthan-RichRelevance) is a global leader in algorithmic customer engagement powering digital first strategies for retailers and brands. With industry-leading retail expertise connecting demand to supply with a real-time customer data platform as the foundation, Algonomy enables 1:1 omnichannel personalization, customer journey orchestration and customer analytics. Headquartered in San Francisco and Bangalore, our global presence spans over 20 countries.
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Today's Tip of the Day - Suggestion Box

Read today's tip or listen to it on podcast.

Published: Friday, December 17, 2021

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2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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