News : Spanlink Expands Suite of Cloud Services
March 7, 2014 -- Managed services provider, Spanlink Communications has introduced Spanlink Cloud Services, a suite of Cisco-powered hosted services that span the entire Cisco Collaboration portfolio. Spanlink Cloud Services provides customers access to business voice and collaboration, HD video and contact centre technologies, including Unified Communications as a Service (UCaaS), Contact Centre as a Service (CCaaS) and TelePresence as a Service (TPaaS).
Spanlink's UCaaS offerings include voice over IP, voice messaging instant messaging and chat, Cisco Jabber, audio and web conferencing services and desktop video and mobility services. The company's CCaaS offerings include Cisco Contact Centre Enterprise functionality, ACD functionality built on a fully redundant call processing platform, secure and flexible customer service, multi-channel capabilities, expanded contact centre feature capabilities and the ability to scale seasonal agent capacity as needed.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, March 11, 2014