News : Spanlink Expands Suite of Cloud Services
March 7, 2014 -- Managed services provider, Spanlink Communications has introduced Spanlink Cloud Services, a suite of Cisco-powered hosted services that span the entire Cisco Collaboration portfolio. Spanlink Cloud Services provides customers access to business voice and collaboration, HD video and contact centre technologies, including Unified Communications as a Service (UCaaS), Contact Centre as a Service (CCaaS) and TelePresence as a Service (TPaaS).
Spanlink's UCaaS offerings include voice over IP, voice messaging instant messaging and chat, Cisco Jabber, audio and web conferencing services and desktop video and mobility services. The company's CCaaS offerings include Cisco Contact Centre Enterprise functionality, ACD functionality built on a fully redundant call processing platform, secure and flexible customer service, multi-channel capabilities, expanded contact centre feature capabilities and the ability to scale seasonal agent capacity as needed.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Continuous Improvement
More Editorial From ConvergeOne
ConvergeOne is one of the leading business communications specialists. With skills in Cisco based infrastructure, including security and wireless, collaboration, datacentre, virtualisation and storage technology. ConvergeOne works with its clients to deliver real business benefits that result in improved communications and efficiencies business wide.
Published: Tuesday, March 11, 2014