2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
News : Spark Proposes Shipping Christchurch Jobs to Manila
Christchurch, New Zealand, July 15, 2015 -- Spark is proposing to make 24 Christchurch call centre staff redundant and moving jobs to the Philippines.
The telecommunications firm's head of corporate communications, Richard Llewellyn, said more new positions had been created in the Christchurch call centre than those that may be made redundant.
Staff made redundant would have first dibs on the new jobs, he said, but said it was unclear if the new positions would attract the same pay.
"There will be a variety of new call centre roles. They will be equivalent roles."
Llewellyn said the redundancies were proposed for the mass market collections team, which handled billing and credit collections. The majority of the redundant Christchurch jobs would be moved to Manila but some would go to Auckland and Wellington.
The proposals were not a cost cutting exercise but were intended to build skills in the Manila office and "simplify the customer experience in part of our call centre".
"Most of our call centre staff are based in New Zealand," he said.
Staff in Christchurch are spread across four offices after the February 22 earthquake closed off central Christchurch for more than two years.
Most of Spark's staff had been working in two buildings in Hereford St. One of those buildings still stands but Spark demolished its other building at 91 Hereford St.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Spark
Published: Friday, July 17, 2015