News : Spark to Hire 40 Extra Call Centre Staff in Christchurch
Christchurch, New Zealand, Dec 1, 2015 -- Spark will recruit a further 40 customer service staff in Christchurch to make it faster for customers to get through to the company.
The company had already recruited an extra 100 call centre staff that it promised to hire in September, customer services manager Bridgette Dalzell said.
But while Spark had made some progress cutting call-waiting times it still had a "long way to go", she said.
The 40 new staff would be in addition to the 100 it had already taken on, she said.
Dalzell said there was a trend towards longer and more complex calls, in part driven by the take-up of ultrafast broadband.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
With the extra hires, Spark would have about 1200 people answering about 120,000 calls a week, she said.
Spark's call centres are based in New Zealand and the Philippines.
In September, Spark launched a "timesaver" tool, which shows average waiting times to get through to its call centres and the best time of day to call.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Best Agent Award
More Editorial From Spark
Published: Friday, December 18, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.