News : SpatialBuzz Introduces New Customer Engagement Features
Guildford, UK, April 23, 2015 -- Cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz, announces the addition of two new customer engagement features to its HDHealth web-based status checker, which forms part of its cloud-based CEM platform.
The two features, named ‘Keep Me Posted' and ‘I Disagree,' can be used by a subscriber to respectively monitor and receive alerts associated with a specific network location, and to provide feedback directly to the operator regarding service experience. The features provide the operator with highly valuable data on their customer satisfaction levels and their networks.
"The introduction of these new features affirms our commitment to helping operators expand their customer experience offerings," said Andrew Blake, CTO of SpatialBuzz.
Keep Me Posted can be deployed for both consumer and enterprise segments, and provides operators with a method for proactively managing customer expectations during times of network change and incident, ensuring a high customer service is guaranteed throughout.
HDAnalytics+ was launched by SpatialBuzz at the beginning of 2015 as a major enhancement to its existing platform, and provides targeted insights into the customer experience of subscribers, helping to shape the operator's decisions and actions to improve the customer's service experience.
Posted by Veronica Silva Cusi, news correspondent
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SpatialBuzz is a cloud-based customer experience analytics and service monitoring platform for network operators.
Published: Monday, April 27, 2015