News : SpatialBuzz Wins Telecoms.com Best Customer Experience Management Award
Guildford, UK 8 December 2014 -- SpatialBuzz has been honoured for a second time at the Telecoms.com Awards as the winner of the CEM (Customer Experience Management) accolade, for the deployment of its Live Check solution with Telefónica Germany. The Award recognises SpatialBuzz’s exceptional achievements in customer relationship management, and reinforces its position as a customer experience analytics and service monitoring provider.
"Winning this award acknowledges how transparency of the network can bring enormous benefits to operators around the globe," said Andrew Blake, CTO of SpatialBuzz. "Our work with Telefónica Germany has proved that with the deployment of an advanced system like SpatialBuzz, and opening up network performance to the users, operators can retain existing customers and acquire new ones by boosting customer loyalty and at the same time make significant cost savings."
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Today's Tip of the Day - Support Staff
More Editorial From SpatialBuzz
SpatialBuzz is a cloud-based customer experience analytics and service monitoring platform for network operators.
Focused on global telecommunications industry. Daily news, free to access magazines, and white papers.
Published: Wednesday, December 10, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Blue Ocean Operating Management|
We are a contact center in Myanmar running with 500 seats with 1000 agents. Running Telecom services, Banking services and retail.
|Tower Bersama Group|
Tower Bersama is the leader of independent tower provider in Indonesia
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS I...