News : SpatialBuzz Wins Telecoms.com Best Customer Experience Management Award
Guildford, UK 8 December 2014 -- SpatialBuzz has been honoured for a second time at the Telecoms.com Awards as the winner of the CEM (Customer Experience Management) accolade, for the deployment of its Live Check solution with Telefónica Germany. The Award recognises SpatialBuzz’s exceptional achievements in customer relationship management, and reinforces its position as a customer experience analytics and service monitoring provider.
"Winning this award acknowledges how transparency of the network can bring enormous benefits to operators around the globe," said Andrew Blake, CTO of SpatialBuzz. "Our work with Telefónica Germany has proved that with the deployment of an advanced system like SpatialBuzz, and opening up network performance to the users, operators can retain existing customers and acquire new ones by boosting customer loyalty and at the same time make significant cost savings."
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Published: Wednesday, December 10, 2014
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